Backup Exec broke my SQL!

It could be that the SQL Native Client got messed up. Try
reinstalling the SQL Native Client.
-Sue
On Fri, 23 Mar 2007 13:54:28 -0700, Just Guessing
<JustGuessing@.discussions.microsoft.com> wrote:

>I installed Symantec Backup Exec 11d on a new Windows 2003 Small Business
>Server R1. I had many problems and after talking forever with Dell support,
>I uninstalled Backup Exec "manually" (believe it or not, there's no other
>way). This included downloading the Microsoft uninstaller and deleting
>registry entries manually.
>Now, when I try to reinstall Backup Exec, the installation fails when it
>tries to install SQL. This is the installation log:
>Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log
>03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\setup.exe
>03-14-2007,22:09:46 : CSetupApp::LoadSetupXML
>03-14-2007,22:09:46 : CSetupApp::ScanXML
>03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\Bin\Setup.xml
>03-14-2007,22:09:46 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
>03-14-2007,22:09:46 : MSI Version = 3.1
>03-14-2007,22:09:46 : MSI Package Name = Symantec Backup Exec for Windows
>Servers.msi
>03-14-2007,22:09:46 : System Central Processor = 86
>03-14-2007,22:09:46 : Product Type = SETUP_BE
>03-14-2007,22:09:46 : Product Name = Symantec Backup Exec for Windows Servers
>03-14-2007,22:09:46 : Current Installing GUID
>={BEA465C8-2923-42C6-9141-BE44739A6A80}
>03-14-2007,22:09:46 : Product Version = 11.0
>03-14-2007,22:09:46 : CSetupSupport::IsValidMSIPackage
>03-14-2007,22:09:46 : E:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows
>Servers.msi
>03-14-2007,22:09:48 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
>03-14-2007,22:09:48 : {BEA465C8-2923-42C6-9141-BE44739A6A80}
>03-14-2007,22:09:48 : Equal PID
>03-14-2007,22:09:50 : Product version: 11.0.6235
>03-14-2007,22:09:51 : StartBESequence
>03-14-2007,22:09:51 : Executing BE_PreCheckInstall
>03-14-2007,22:09:51 : MDAC 2.82.1830.0 is installed on this system.
>03-14-2007,22:09:51 : Executing BE_SetSQLxLangVersion. Setting language
>version of SQL Express BKUPEXEC instance.
>03-14-2007,22:09:51 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
>03-14-2007,22:09:51 : MDAC 2.82.1830.0 is installed on this system.
>03-14-2007,22:09:51 : Executing StartBESequence
>03-14-2007,22:09:51 : Pulling user data from the MSI
>03-14-2007,22:09:51 : Upgrade state set to 0
>03-14-2007,22:09:51 : Executing SSO::PullDataMSI()
>03-14-2007,22:09:51 : Executing TSM_GetTSMSettings.
>03-14-2007,22:09:51 : Executing CDlgCAS::PullDataMSI()
>03-14-2007,22:09:51 : /TS:
>03-14-2007,22:09:51 : MSI processing complete
>03-14-2007,22:09:51 : Pulling user data from the command line
>03-14-2007,22:09:51 : COMMAND LINE: Checking UIMODE value
>03-14-2007,22:09:51 : COMMAND LINE: Checking for program group placement
>value
>03-14-2007,22:09:51 : COMMAND LINE: Checking for main feature selection
>03-14-2007,22:09:51 : COMMAND LINE: Checking for serialization values
>03-14-2007,22:09:51 : CDlgChooseCustom::PullDataSilent
>03-14-2007,22:09:51 : After check for parameter file exists.
>03-14-2007,22:09:51 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:09:51 : After Check for INSTALL_CHOICE.
>03-14-2007,22:09:51 : After Check for INSTALL_TYPE.
>03-14-2007,22:09:51 : After Check for INSTALL_MODE.
>03-14-2007,22:09:51 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:09:52 : InitData failed to open the cluster wrapper
>03-14-2007,22:09:52 : InitData failed to open the cluster wrapper
>03-14-2007,22:09:52 : COMMAND LINE: Checking for service account values
>03-14-2007,22:09:52 : Not in Maintenance mode
>03-14-2007,22:09:52 : Getting the Silent Params.
>03-14-2007,22:09:52 : COMMAND LINE: checking for SSO values
>03-14-2007,22:09:52 : COMMAND LINE: checking for DlgChooseDBServer values
>03-14-2007,22:09:52 : COMMAND LINE: Checking for tape drivers values
>03-14-2007,22:09:52 : COMMAND LINE: Checking for TSM values
>03-14-2007,22:09:52 : CDlgTSMConfig Pass Function.
>03-14-2007,22:09:52 : After Check for INSTALL_MODE.
>03-14-2007,22:09:52 : CDlgTSMConfig Pass Function.
>03-14-2007,22:09:52 : COMMAND LINE: checking for CASO values
>03-14-2007,22:09:52 : COMMAND LINE: Checking for clone values
>03-14-2007,22:09:52 : COMMAND LINE: Checking progress settings
>03-14-2007,22:09:52 : COMMAND LINE: Checking for NOINSTALL value
>03-14-2007,22:09:52 : Setup Command Line = "E:\WINNT\INSTALL\BE\setup.exe"
>03-14-2007,22:09:52 : List of switches set follows:
>03-14-2007,22:09:52 : /DEST: = C:\Program Files\Symantec\Backup Exec\
>03-14-2007,22:09:52 : /TS:
>03-14-2007,22:09:52 : Command line processing complete
>03-14-2007,22:09:52 : Executing BEDiag utility
>03-14-2007,22:09:52 : E:\WINNT\INSTALL\BE\Bin\Bediag.exe CORBETS1
>/o:C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\ Logs\Pre-Install_BEDiag.log
>03-14-2007,22:09:52 : BEDiag utility has been launched in asynchronous
>execution mode. Review
>C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\L ogs\Pre-Install_BEDiag.log
>for results.
>03-14-2007,22:09:52 : Install set to run in UI mode
>03-14-2007,22:09:58 : Validating license data
>03-14-2007,22:10:01 : InitData failed to open the cluster wrapper
>03-14-2007,22:10:01 : m_bUseNativeClient = 1
>03-14-2007,22:10:01 : Executing SQL_GetSQLServerEdition.
>03-14-2007,22:10:01 : DRIVER={SQL Native
>Client};SERVER=CORBETS1\SBSMONITORING;Trusted_Con nection=Yes
>03-14-2007,22:10:16 : V-225-206: Encryption not supported on the client.
>Client unable to establish connection An error has occurred while
>establishing a connection to the server. When connecting to SQL Server 2005,
>this failure may be caused by the fact that under the default settings SQL
>Server does not allow remote connections. ***To search for information about
>this error, click here
>03-14-2007,22:10:16 : V-225-226: Unable to connect to SQL Server. ***To
>search for information about this error, click here
>03-14-2007,22:10:16 : Executing SQL_GetSQLServerEdition.
>03-14-2007,22:10:16 : DRIVER={SQL Native
>Client};SERVER=CORBETS1\SHAREPOINT;Trusted_Connec tion=Yes
>03-14-2007,22:10:27 : V-225-206: Encryption not supported on the client.
>Client unable to establish connection An error has occurred while
>establishing a connection to the server. When connecting to SQL Server 2005,
>this failure may be caused by the fact that under the default settings SQL
>Server does not allow remote connections. ***To search for information about
>this error, click here
>03-14-2007,22:10:27 : V-225-226: Unable to connect to SQL Server. ***To
>search for information about this error, click here
>03-14-2007,22:10:27 : Executing SQL_GetSQLServerEdition.
>03-14-2007,22:10:27 : DRIVER={SQL Native
>Client};SERVER=CORBETS1\WSUS;Trusted_Connection=Y es
>03-14-2007,22:10:28 : V-225-206: Encryption not supported on the client.
>Client unable to establish connection An error has occurred while
>establishing a connection to the server. When connecting to SQL Server 2005,
>this failure may be caused by the fact that under the default settings SQL
>Server does not allow remote connections. ***To search for information about
>this error, click here
>03-14-2007,22:10:28 : V-225-226: Unable to connect to SQL Server. ***To
>search for information about this error, click here
>03-14-2007,22:10:52 : CDlgValidationSummary::ValidateData
>03-14-2007,22:10:52 : CDlgSerialNumber Pass Function.
>03-14-2007,22:10:52 : After Check for Remote_Install.
>03-14-2007,22:10:52 : After Check for RA_INSTALL.
>03-14-2007,22:10:55 : Validating serialization data
>03-14-2007,22:10:56 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:10:56 : After Check for INSTALL_CHOICE.
>03-14-2007,22:10:56 : After Check for INSTALL_TYPE.
>03-14-2007,22:10:56 : After Check for INSTALL_MODE.
>03-14-2007,22:10:56 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:10:56 : On Init of CDlgChooseCustom
>03-14-2007,22:10:56 : Leaving Init of CDlgChooseCustom
>03-14-2007,22:10:56 : CDlgLocalChooseCustom::OnInitDialog
>03-14-2007,22:10:56 : On Init of CDlgLocalChooseCustom
>03-14-2007,22:10:56 : InitData failed to open the cluster wrapper
>03-14-2007,22:10:56 : InitData failed to open the cluster wrapper
>03-14-2007,22:10:56 : Leaving Init of CDlgLocalChooseCustom
>03-14-2007,22:11:01 : Validating Local Options Data
>03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
>03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
>03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
>03-14-2007,22:11:01 : InitData failed to open the cluster wrapper
>03-14-2007,22:11:11 : Validating service account data
>03-14-2007,22:11:12 : CDlgSSO Pass Function.
>03-14-2007,22:11:12 : After Check for INSTALL_MODE.
>03-14-2007,22:11:12 : DlgChooseDBServer Pass Function.
>03-14-2007,22:12:22 : Validating DlgChooseDBServer data
>03-14-2007,22:12:39 : m_bUseNativeClient = 1
>03-14-2007,22:14:12 : CDlgSSO Pass Function.
>03-14-2007,22:14:12 : After Check for INSTALL_MODE.
>03-14-2007,22:14:19 : Validating service account data
>03-14-2007,22:14:19 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:14:19 : After Check for INSTALL_CHOICE.
>03-14-2007,22:14:19 : After Check for INSTALL_TYPE.
>03-14-2007,22:14:19 : After Check for INSTALL_MODE.
>03-14-2007,22:14:19 : CDlgLocalChooseCustom Pass Function.
>03-14-2007,22:14:21 : Validating Local Options Data
>03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
>03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
>03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
>03-14-2007,22:14:21 : InitData failed to open the cluster wrapper
>03-14-2007,22:14:23 : Validating service account data
>03-14-2007,22:14:39 : CDlgSSO Pass Function.
>03-14-2007,22:14:39 : After Check for INSTALL_MODE.
>03-14-2007,22:14:39 : DlgChooseDBServer Pass Function.
>03-14-2007,22:15:32 : Validating DlgChooseDBServer data
>03-14-2007,22:15:32 : m_bUseNativeClient = 1
>03-14-2007,22:15:32 : There is no MSSQL$BKUPEXEC Service
>03-14-2007,22:15:32 : Unable to connect to a SQL Server CORBETS1\BKUPEXEC on
>machine CORBETS1.
>03-14-2007,22:16:39 : Validating DlgChooseDBServer data
>03-14-2007,22:17:01 : Validating DlgChooseDBServer data
>03-14-2007,22:17:01 : m_bUseNativeClient = 1
>03-14-2007,22:17:01 : There is no MSSQL$BKUPEXEC Service
>03-14-2007,22:17:01 : Unable to connect to a SQL Server CORBETS1\BKUPEXEC on
>machine CORBETS1.
>03-14-2007,22:23:17 : Validating DlgChooseDBServer data
>03-14-2007,22:23:17 : Drive C: Required: 956 MB Available: 14445 MB
>03-14-2007,22:23:17 : CDlgChooseTapeDrivers Pass Function.
>03-14-2007,22:23:17 : After Check for INSTALL_MODE.
>03-14-2007,22:23:17 : After Check for INSTALL_CHOICE.
>03-14-2007,22:23:17 : After Check for INSTALL_TYPE.
>03-14-2007,22:23:17 : CDlgSerialNumber Pass Function.
>03-14-2007,22:23:28 : CDlgTSMConfig Pass Function.
>03-14-2007,22:23:28 : After Check for INSTALL_MODE.
>03-14-2007,22:23:28 : CDlgTSMConfig Pass Function.
>03-14-2007,22:23:28 : CDlgCAS Pass Function.
>03-14-2007,22:23:28 : After Check for INSTALL_MODE.
>03-14-2007,22:23:28 : CDlgClone Pass Function.
>03-14-2007,22:23:28 : CDlgClone not passed.
>03-14-2007,22:23:28 : CDlgRemoteChooseCustom Pass Function.
>03-14-2007,22:23:28 : After Check for INSTALL_CHOICE.
>03-14-2007,22:23:28 : Install Summary XML File:
>03-14-2007,22:23:28 :
>C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.xml
>03-14-2007,22:23:28 : Install Summary XSL File:
>03-14-2007,22:23:28 : E:\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
>03-14-2007,22:23:28 : Install Summary HTML File:
>03-14-2007,22:23:28 :
>C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\{BEA465C8-2923-42C6-9141-BE44739A6A80}\InstallReview.htm
>03-14-2007,22:23:28 : Entering GetSQLAndCASOInformation
>03-14-2007,22:23:28 : Leaving GetSQLAndCASOInformation
>03-14-2007,22:23:28 : MDAC 2.82.1830.0 is installed on this system.
>03-14-2007,22:23:28 : m_bUseNativeClient = 1
>03-14-2007,22:24:00 : Executing BE_InstallMDAC.
>03-14-2007,22:24:00 : MDAC 2.82.1830.0 is installed on this system.
>03-14-2007,22:24:05 : Installing .Net Framework 2.0.
>03-14-2007,22:24:05 : .NET Framework was detected. Skipping install.
>03-14-2007,22:24:06 : Installing Microsoft Report Viewer Redistributable 2005
>03-14-2007,22:24:06 : m_bUseNativeClient = 1
>03-14-2007,22:24:06 : Installing SQL Express 2005 BKUPEXEC instance.
>03-14-2007,22:24:06 : "E:\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn
>/norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup
>Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC INSTALLSQLDIR="C:\Program
>Files\Microsoft SQL Server\" INSTALLSQLDATADIR="C:\Program Files\Microsoft
>SQL Server\" INSTALLSQLSHAREDIR="C:\Program Files\Microsoft SQL Server\"
>ADDLOCAL=SQL_Engine,SQL_Data_Files,SQL_Replicatio n,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
>03-14-2007,22:25:09 : V-225-53: ERROR: Failed to install SQL Express
>BKUPEXEC instance with error 1923. ***To search for information about this
>error, click here
>03-14-2007,22:25:10 : Please review C:\Program Files\Microsoft SQL
>Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
>03-14-2007,22:25:10 : Failed to install third party products.
>I get the impression I need to reinstall SQL server?
>I installed using the administrator account. Thanks!!!
>
>
>
Thanks for the reply. I have not been able to find anything about that in
the Microsoft KB. Do you have any links you could send me on doing that?
Thanks!
"Sue Hoegemeier" wrote:

> It could be that the SQL Native Client got messed up. Try
> reinstalling the SQL Native Client.
> -Sue
> On Fri, 23 Mar 2007 13:54:28 -0700, Just Guessing
> <JustGuessing@.discussions.microsoft.com> wrote:
>
>
|||I'm having the EXACT same issue. A brand new install of BE 11d SBS Ed
on my client's brand new Win 2k3 SBS R2 server got hosed and jobs in
it refused to run at all. I finally got BE uninstalled by temporarily
disabling SAV and stopping all of its processes after the uninstall
and repair install would not run normally. Now I get the same error
you listed when I try to install BE back onto the server. Please let
me know if you find an answer to this. I'm calling Symantec and
Microsoft later today about this if not.
|||You could try a repair from the Add/Remove Programs - it's
listed under SQL Server Native Client.
Or the installer is sqlncli.msi. It's on the installation
CD.
-Sue
On Tue, 27 Mar 2007 18:12:40 -0700, Just Guessing
<JustGuessing@.discussions.microsoft.com> wrote:
[vbcol=seagreen]
>Thanks for the reply. I have not been able to find anything about that in
>the Microsoft KB. Do you have any links you could send me on doing that?
>Thanks!
>"Sue Hoegemeier" wrote:
|||Heh.
[vbcol=seagreen]
An extremely common problem for anyone using SQL Server 2005 on Windows 2003
SP1 or later. Search the newsgroups for anything to do with remote
connections to SQL Server, for example, the "ss2005 connection problems"
thread.
And I wouldn't touch Symantec products with a barge pole. Install/uninstall
procedures are convuluted at best, and in most cases they don't play nice
with other 3rd party products.
It's a real shame there is no easy way to create a Virtual PC of a real
server so you can dry-run a product install to see what complications there
are.
sql